Now Hiring - Hotel Sales Coordinator in Downers Grove, IL

The Sleep Inn & MainStay Suites in Oakbrook Terrace is currently looking for a qualified candidate to join our team as an Sales Coordinator.

Job Purpose: Administer the operational and system processes for coordinating group arrival and departure. This includes verification of reservations, online bookings and rooming lists. Provide ongoing communication between the client, the hotel, and the sales office ensuring all operational standards are met including brand standards and overall guest satisfaction. This position will also train as a Front Desk agent to assist as needed.

Job Responsibilities:
1. Act as the primary resource for the operational and administrative functions for group block management including building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required.
2. Act as a resource to the hotel and the client for information. Verify information and disseminate as appropriate.
3 Maintain a working knowledge of the sales, front office, accounting areas. Have a thorough understanding of the
operational areas, guest patterns, demand periods and seasons.
4. Possess a working knowledge of the brands guest loyalty program and how it applies to group customers in order to ensure proper credit for reward programs to meeting planners.
5. Maintain accurate files and systems for information retrieval as it relates to group bookings.

6. Work closely with the Front desk and fill in as a Front Desk Agent as needed.

7. Making reservations, inputting rooming list and handling special request for individual and group reservations
7. Other duties as assigned.

Job Skills:
1. Strong technical skills in Word, Excel, Outlook along with good internet navigation skills.
2. Excellent organizational skills, flexibility.
3. Experience with hotel PMS systems and operational proficiency.

4. Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels.
5. Excellent telephone etiquette.
6. Knowledge of general office equipment (e.g., fax machine, copy machine, printers).
7. Tact and good judgment and proven experience interacting with customers and hotel management.

8. Strong Customer Service Skills

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Sales: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: Multiple Locations